Exit 15 Trucking Incorporated

Evaluating Exit 15 Trucking Incorporated: Services, Costs, and Customer Experiences

Exit 15 Trucking, established in 2003, is a seasoned player in the car shipping industry, providing transport services across the United States. Operating under the MC Number 471433 and USDOT Number 1187256, the company has accumulated significant experience over its two decades of operation. However, despite their longevity, customer reviews suggest a range of experiences, indicating potential variability in service quality.

Business Accreditation and Ratings

Exit 15 Trucking is not accredited by the Better Business Bureau (BBB), which can be a red flag for some potential clients. BBB accreditation is often viewed as a mark of trust and reliability. Furthermore, the company holds an NR (Not Rated) score on BBB, which means there is insufficient information to assign a rating. On Yelp, Exit 15 Trucking has a rating of 1.4 based on 7 reviews, reflecting generally poor customer satisfaction. Similarly, on Trustpilot, the company has a rating of 1.9 from 23 reviews, further indicating a trend of customer dissatisfaction.

Customer Reviews and Feedback

Customer reviews for Exit 15 Trucking across different platforms highlight several recurring issues. On Yelp, reviewers frequently mention delays in shipping, poor communication, and instances of damage to vehicles during transport. Trustpilot reviews align with these complaints, adding concerns about unprofessional behavior and unexpected additional costs. These negative experiences suggest that Exit 15 Trucking may struggle with consistent service delivery and customer care. The absence of reviews and ratings on Google, one of the most popular review platforms, leaves a gap in the understanding of the company’s overall reputation.

Service and Cost

Exit 15 Trucking offers a variety of car shipping services designed to meet the needs of both individual and business customers. Their services include door-to-door transport, open and enclosed carrier options, and expedited shipping for urgent needs. However, the negative feedback from customers suggests that there might be inconsistencies in their service execution. Many customers have reported that the final cost of the service often exceeds the initial quotes provided, leading to dissatisfaction and feelings of mistrust. Improving transparency in pricing and better communication about potential additional costs could help in rebuilding customer confidence.

Industry Comparison

When compared to other car shipping companies, Exit 15 Trucking’s ratings are notably lower. Competitors often have higher ratings and more positive reviews on platforms like Yelp, Trustpilot, and Google. Companies that are BBB accredited typically receive higher trust scores from customers, which Exit 15 Trucking lacks. This comparison suggests that potential customers might benefit from considering other options in the market, especially those with higher ratings and better customer feedback.

Potential Improvements

For Exit 15 Trucking to enhance its reputation and customer satisfaction, several improvements could be made. Addressing common complaints such as shipping delays, poor communication, and unexpected costs should be prioritized. Investing in customer service training for staff, ensuring more accurate and transparent pricing, and implementing a robust damage claims process could significantly improve their service quality. Additionally, seeking BBB accreditation could help in building trust with potential customers.

Conclusion

Exit 15 Trucking, with over 20 years in the car shipping industry, presents a mixed bag in terms of reliability and service quality. While their long-standing presence suggests experience, the negative reviews across various platforms highlight significant areas for improvement. Prospective customers should carefully consider these reviews and potentially explore other options before choosing Exit 15 Trucking for their car shipping needs.