Continental Van Lines

Is Continental Van Lines Legit? Cost and Service Review

Founded in 1952, Continental Van Lines is a long-standing player in the car shipping industry. With over half a century of experience, the company has established itself as a reliable option for customers seeking vehicle transport services. However, amidst various online reviews and ratings, questions often arise regarding the legitimacy, cost, and quality of service provided by Continental Van Lines. This article aims to delve into the company's offerings, customer feedback, and overall reputation in the industry.

Company Overview

Operating under the MC Number 118805 and USDOT Number 11997, Continental Van Lines boasts a rich history in the transportation sector. With almost seven decades of operations, the company has built a strong foundation based on expertise and reliability in vehicle shipping services.

Ratings and Reviews

The company's performance can be gauged through its ratings on various platforms. On the Better Business Bureau (BBB), Continental Van Lines holds a modest rating of 1 out of 5, based on a single customer review. Despite the low rating, the company maintains an impressive A+ BBB score, indicative of their commitment to maintaining high business standards. Notably, Continental Van Lines is not accredited by the BBB.

On Yelp, however, the company receives a significantly lower rating of 1.1 stars, based on 61 reviews. Customers on this platform have expressed dissatisfaction with various aspects of the service, ranging from delivery delays to poor communication. The stark contrast between the BBB and Yelp ratings suggests a disparity in customer experiences.

Service Offerings

Continental Van Lines offers a range of vehicle transport services tailored to meet the diverse needs of their customers. These services include both open and enclosed transport options, catering to standard vehicles as well as luxury or classic cars. Additionally, the company provides expedited shipping for customers requiring faster delivery times.

The company prides itself on providing door-to-door service, ensuring convenience and peace of mind for customers. Their team of experienced drivers and logistics professionals work diligently to ensure that vehicles are transported safely and efficiently.

Cost and Pricing

The cost of shipping with Continental Van Lines varies depending on several factors, including the distance of transport, type of vehicle, and chosen shipping method. While specific pricing details are not readily available, customers can request a personalized quote directly from the company's website. This allows for transparent pricing tailored to the individual requirements of each shipment.

Customer Service

Customer service is a crucial aspect of Continental Van Lines' operations. While reviews on platforms like Yelp may indicate areas for improvement, the company strives to address customer inquiries and resolve issues promptly. Clear communication and support throughout the shipping process are paramount to ensuring a positive experience for their clients.

Industry Standing

As a veteran in the car shipping industry, Continental Van Lines holds a reputable position. Their extensive experience and dedication to service have contributed to their longevity in the market. Despite mixed reviews on platforms like Yelp, the company's high Trustpilot rating of 4.6 stars, based on over 2000 reviews, highlights their consistent performance and customer satisfaction.

Conclusion

In conclusion, Continental Van Lines has a long-standing presence in the car shipping industry, backed by decades of experience. While their ratings on platforms like Yelp may raise some concerns, the company's A+ BBB score and high Trustpilot rating reflect their commitment to maintaining high standards of service. Prospective customers should consider obtaining quotes and researching multiple reviews to make an informed decision about their vehicle transport needs.

Final Thoughts

As with any service provider, it's essential for customers to conduct thorough research and consider multiple factors before choosing a car shipping company. Continental Van Lines' longevity in the industry and varied ratings across different platforms offer a nuanced perspective on their performance and reliability.