Coast to Coast Logistics LLC

Coast to Coast Logistics LLC Review: An In-Depth Look at Cost and Service

Coast to Coast Logistics LLC is a car shipping company that has been in operation since 2013. With over a decade of experience in the vehicle transport industry, they offer services aimed at providing efficient and reliable transportation of vehicles across the United States. The company operates under MC Number 125173 and USDOT number 3179524, indicating their compliance with regulatory requirements for legal operation.

Services Offered

Coast to Coast Logistics LLC provides a range of vehicle transport services, catering to both individual and commercial clients. Their offerings include both open and enclosed transport options. Open transport is typically more cost-effective and suitable for standard vehicles, while enclosed transport offers additional protection for high-value or classic cars. They also provide door-to-door delivery, ensuring that vehicles are picked up and delivered directly to the customer's specified locations, adding convenience to their service.

Customer Reviews and Ratings

Better Business Bureau (BBB)

Coast to Coast Logistics LLC has a very low rating of 1 out of 5 stars on the Better Business Bureau (BBB) website, based on six reviews. Additionally, they have an F rating from the BBB, reflecting significant issues in customer satisfaction and complaint resolution. The company is not accredited by the BBB, which can be a red flag for some potential customers. These reviews and ratings suggest a generally poor customer experience with frequent unresolved complaints.

Yelp

On Yelp, Coast to Coast Logistics LLC holds a dismal rating of 1 star from six reviews. The reviews on Yelp highlight several customer grievances, including delays, poor communication, and unsatisfactory service. This consistent negative feedback across multiple reviews indicates significant issues with the company’s service quality and customer relations.

Trustpilot

Trustpilot presents a somewhat more positive picture with a rating of 3.9 stars from 22 reviews. This discrepancy compared to BBB and Yelp suggests that some customers have had satisfactory experiences with Coast to Coast Logistics LLC. Positive reviews on Trustpilot often mention reliable service and reasonable pricing, indicating that the company may have a mix of both satisfied and dissatisfied customers.

Google Reviews

On Google, the company has a very low rating of 1.3 stars based on four reviews. Similar to the feedback on BBB and Yelp, the reviews on Google point out significant issues with service quality, communication, and reliability. This low rating on Google further underscores the negative sentiment expressed by a portion of their customer base.

Cost and Pricing

The cost of shipping a vehicle with Coast to Coast Logistics LLC can vary widely depending on several factors, including the type of transport (open or enclosed), the distance of the shipment, and specific customer requirements. Open transport is generally more affordable, while enclosed transport, offering more protection, comes at a higher price. Customers are advised to request a detailed quote from the company to get an accurate estimate tailored to their specific needs. It is also beneficial to compare quotes from multiple providers to ensure competitive pricing.

Accreditation and Credentials

Coast to Coast Logistics LLC is not accredited by the Better Business Bureau, and they have an F rating. Accreditation by the BBB indicates that a business meets certain standards of trust and transparency, and the lack of accreditation, coupled with a low rating, raises concerns about the company’s commitment to resolving customer complaints and maintaining ethical business practices.

Conclusion

Coast to Coast Logistics LLC presents a complex picture with varied reviews across different platforms. While Trustpilot shows some positive feedback, the overwhelmingly negative reviews on BBB, Yelp, and Google highlight significant issues with customer satisfaction and service reliability. Potential customers should approach with caution, thoroughly research, and consider obtaining quotes and communicating directly with the company before making a decision. Weighing the mixed reviews carefully can help in making a more informed choice regarding their vehicle transport needs.