Autotrans LLC

Is Autotrans LLC a Reliable Car Shipping Company? Costs and Reviews Inside

Autotrans LLC is a car shipping company that has been in the business since 1999. Known for its long-standing presence in the vehicle transport industry, this article explores the services offered by Autotrans LLC, their pricing structure, customer reviews, and overall reliability.

Company Background

Established in 1999, Autotrans LLC is registered with the MC Number 705649 and USDOT number 1997551. Over the past two decades, they have provided car shipping services across the United States. However, their reputation is mixed, as evidenced by their ratings on various review platforms.

Services Offered

Autotrans LLC provides several car shipping services tailored to meet different customer needs:

Open Transport

Open transport is the most common and cost-effective method of vehicle shipping offered by Autotrans LLC. This method is suitable for standard vehicles and involves transporting cars on an open carrier.

Enclosed Transport

For customers with high-value, classic, or exotic cars, Autotrans LLC offers enclosed transport services. This method provides extra protection from the elements and road debris, ensuring that vehicles arrive in pristine condition.

Expedited Shipping

Autotrans LLC also provides expedited shipping services for customers who need their vehicles transported quickly. This service prioritizes your shipment, reducing the delivery time significantly.

Door-to-Door Service

Their door-to-door service ensures that vehicles are picked up from and delivered to specified locations, providing convenience and saving customers time.

Cost and Pricing

The cost of shipping a vehicle with Autotrans LLC varies based on several factors, including the distance, type of vehicle, and shipping method. Key factors influencing the cost include:

- Distance: Longer distances typically result in higher shipping costs.

- Vehicle Type: Larger or heavier vehicles may incur additional charges.

- Shipping Method: Enclosed transport and expedited shipping options are generally more expensive.

Customers are advised to request a personalized quote to get an accurate estimate of the shipping costs.

Customer Reviews and Ratings

Better Business Bureau (BBB)

Autotrans LLC is not accredited by the BBB and holds a low score of F. Despite this, the company has received 3 reviews on the BBB website, with an average rating of 3.67 out of 5. This indicates some level of customer satisfaction but also points to significant room for improvement.

Yelp

The company's Yelp rating is quite low, averaging 1.7 based on 7reviews. This suggests that many customers have experienced issues with their services, highlighting potential areas where the company needs to improve.

Trustpilot

On Trustpilot, Autotrans LLC has a rating of3.5 from 5 reviews. This indicates a more balanced customer experience, with some users satisfied with the service and others encountering problems.

Google Reviews

There are currently no ratings or reviews for Autotrans LLC on Google, making it difficult to gauge customer satisfaction from this platform.

Pros and Cons

Pros

- Long-standing presence: Established in 1999, Autotrans LLC has over two decades of experience in the car shipping industry.

- Service variety: Offers both open and enclosed transport options, as well as expedited shipping and door-to-door service.

- Mixed reviews: Some positive reviews on the BBB and Trustpilot indicate potential for satisfactory service.

Cons

- Low BBB Score: An F rating from the BBB and lack of accreditation raise concerns about reliability and customer satisfaction.

- Negative Yelp Reviews: The low rating on Yelp suggests recurring issues in service quality.

- Limited online presence: Lack of Google reviews limits visibility into customer experiences.

Additional Information

Technology and Tracking

Autotrans LLC uses basic tracking systems to keep customers informed about the status of their shipments. However, the details on the sophistication and reliability of these systems are not well-documented, suggesting potential areas for improvement.

Insurance Coverage

The company offers standard insurance coverage for the vehicles they transport. It is crucial for customers to verify the extent of this coverage and consider additional insurance if shipping high-value vehicles.

Customer Support

Autotrans LLC provides customer support via phone and email. The effectiveness and responsiveness of their support team are mixed based on customer reviews, indicating a need for better training and support systems.

Conclusion

Autotrans LLC has been in the car shipping business since 1999, offering a range of services including open and enclosed transport, expedited shipping, and door-to-door service. While they have a long-standing presence in the industry, customer reviews are mixed, with some positive experiences but also significant criticisms. Their low BBB score and negative Yelp reviews highlight areas for improvement. Potential customers should carefully consider these factors and obtain detailed quotes before choosing Autotrans LLC for their car shipping needs.