Auto Club Carriers

Auto Club Carriers: An In-Depth Look at Costs, Services, and Customer Experiences

Company Overview

Auto Club Carriers is a vehicle transport company operating under the Motor Carrier (MC) number 648326 and the United States Department of Transportation (USDOT) number 1775344. While the exact year of establishment is not provided, the company has garnered significant attention in the car shipping industry. With varying customer reviews and ratings, potential clients are advised to delve deeper into the specifics of their services and reputation.

Accreditation and Ratings

Auto Club Carriers has an F rating from the Better Business Bureau (BBB), based on 536 customer reviews with an average rating of 1.23 out of 5 stars. The company is not accredited by the BBB, indicating that it has not committed to the BBB's standards for trust and ethical business practices. The low BBB rating and accreditation status suggest potential issues in customer service and business operations.

Customer Feedback

BBB Reviews

The BBB rating of 1.23 out of 5 stars, based on 536 reviews, highlights substantial dissatisfaction among customers. Frequent complaints include delays, lack of communication, and issues with vehicle handling. The F rating further emphasizes unresolved complaints and poor customer service.

Trustpilot Reviews

On Trustpilot, Auto Club Carriers has a rating of 3.3 out of 5 stars from 928 reviews. This more balanced rating suggests that while some customers have had positive experiences, many others have encountered significant problems. Trustpilot reviews often mention the company's delivery times, customer support, and overall service quality.

Shipping Services

Open Transport

Auto Club Carriers provides open transport services, where vehicles are shipped on open carriers. This method is cost-effective and suitable for standard vehicles,

but it exposes them to weather and road conditions, which may be a concern for some customers.

Enclosed Transport

For additional protection, the company offers enclosed transport services. Vehicles are transported in enclosed trailers, shielding them from weather elements and road debris. This option is ideal for luxury, classic, or high-value vehicles.

Door-to-Door Delivery

Auto Club Carriers offers door-to-door shipping services, meaning vehicles are picked up from and delivered to specified locations. This service provides convenience and reduces hassle for customers, though execution quality can vary based on customer reviews.

Expedited Shipping

For customers needing faster delivery, the company offers expedited shipping services. This service prioritizes the shipment, significantly reducing transit time and ensuring quicker delivery, although it comes at a higher cost.

Pricing and Cost Factors

The cost of shipping a vehicle with Auto Club Carriers varies based on several factors:

Distance: Longer distances generally result in higher shipping costs.

Vehicle Type: Larger or heavier vehicles typically incur higher shipping fees.

Transport Type: Enclosed transport is more expensive than open transport due to the added protection.

Urgency: Expedited shipping services come at a premium due to faster delivery times.

Customers are encouraged to request personalized quotes to get accurate estimates tailored to their specific needs.

Customer Experiences

Customer feedback is crucial for evaluating the quality of services provided by Auto Club Carriers. The mixed reviews on BBB and Trustpilot suggest significant challenges in the company’s service delivery. Common complaints include delays, poor communication, and vehicle damage during transit. These issues underscore the importance of thorough research and consideration before choosing their services.

Additional Services

Insurance Coverage: Auto Club Carriers includes insurance coverage in their services, offering protection against potential damages during transit.

Tracking Services: The company provides shipment tracking options, allowing customers to monitor the progress of their vehicle in real-time.

Customer Support: Despite the negative reviews, the company claims to have a dedicated customer support team aimed at addressing inquiries and concerns.

Conclusion

Auto Club Carriers presents a mixed picture in terms of service quality and customer satisfaction. The company’s F rating from the BBB and the significant number of negative reviews indicate serious areas for improvement. However, the more balanced reviews on Trustpilot suggest that some customers have had satisfactory experiences. Prospective customers should conduct thorough research, compare quotes, and read multiple reviews to make an informed decision.

Final Thoughts

Choosing a car shipping company involves careful consideration of various factors, including credentials, customer reviews, service offerings, and cost. Auto Club Carriers’ mixed reviews highlight the importance of due diligence before engaging their services. Customers are advised to weigh the positive and negative feedback carefully to ensure their vehicle is transported safely and efficiently.