Is AutoStar Transport Express Legit? Cost and Service Details

AutoStar Transport Express is a prominent car shipping company that has been in operation since 2007. Known for its extensive service offerings and reliable customer service, the company has carved a niche in the vehicle transport industry. This article delves into their services, pricing, customer feedback, and overall credibility.

Company Background

AutoStar Transport Express, registered with the MC Number 600908 and USDOT number 2239014, was established in 2007. Over the years, the company has built a reputation for reliability and efficiency in the car shipping industry. Their accreditation by the Better Business Bureau (BBB), with a B+ rating and a high customer rating of 4.88 out of 5 from 829 reviews, highlights their commitment to quality service.

Services Offered

AutoStar Transport Express provides a comprehensive range of car shipping services designed to meet diverse customer needs:

Open Transport

This is the most common and cost-effective method of shipping vehicles. Cars are transported on an open carrier, which is suitable for standard vehicles.

Enclosed Transport

For high-value or classic cars, enclosed transport offers added protection from the elements and road debris. This method is slightly more expensive but ensures the utmost safety for your vehicle.

Expedited Shipping

When time is of the essence, AutoStar offers expedited shipping services to ensure your vehicle reaches its destination as quickly as possible.

International Shipping

AutoStar also handles international car shipping, providing a seamless process for customers needing to transport vehicles across borders.

Cost and Pricing

The cost of shipping a vehicle with AutoStar Transport Express depends on several factors, including the distance, type of vehicle, and chosen shipping method. While they offer competitive pricing, it’s recommended to get a personalized quote to understand the exact cost. Factors influencing the price include:

- Distance: Longer distances typically incur higher costs.

- Vehicle Type: Larger or heavier vehicles may cost more to transport.

- Shipping Method: Enclosed transport and expedited shipping generally come at a premium.

Customers appreciate the transparency in AutoStar's pricing, with no hidden fees, which helps in budgeting for car shipping.

Customer Reviews and Ratings

Better Business Bureau (BBB)

AutoStar Transport Express holds a B+ rating from the BBB and is accredited, demonstrating their commitment to maintaining industry standards. They have received 829 reviews on the BBB website, averaging a rating of 4.88 out of 5. This reflects their consistent performance and dedication to customer satisfaction.

Yelp

On Yelp, AutoStar has a more varied reception, with an average rating of 2.6 based on 237 reviews. This indicates some inconsistencies in service, highlighting areas for potential improvement.

Trustpilot

Trustpilot reviews are predominantly positive, with AutoStar achieving a 4.3 rating from 68 reviews. Customers often praise the company for its timely deliveries and professional customer service.

Google Reviews

Google reviews show a strong customer satisfaction rate, with AutoStar receiving a 4.2 rating based on 1312 reviews. The high volume of feedback underscores their ability to maintain a good reputation across a broad customer base.

Pros and Cons

Pros

- BBB Accreditation: AutoStar is BBB accredited with a high customer rating.

- Service Variety: They offer a wide range of shipping options, including international services.

- Transparent Pricing: Competitive and transparent pricing without hidden fees.

- Customer Support: Strong customer service and support throughout the shipping process.

Cons

- Mixed Yelp Reviews: Some customers on Yelp report inconsistencies in service.

- BBB Score: While they have high customer ratings, their BBB score is B+, suggesting room for improvement.

Additional Information

Technology and Tracking

AutoStar Transport Express utilizes advanced technology and tracking systems to provide real-time updates to customers. This transparency ensures that clients are always aware of their vehicle’s location and estimated arrival time, adding an extra layer of trust and reliability to their services.

Insurance Coverage

AutoStar offers comprehensive insurance coverage for the vehicles they transport. This ensures that in the rare event of damage during transit, customers are adequately compensated. The peace of mind provided by such coverage is a significant advantage for those shipping high-value vehicles.

Customer Support

AutoStar prides itself on its dedicated customer support team. Available via phone, email, and live chat, their team is ready to assist with any queries or concerns, ensuring a smooth and stress-free shipping experience.

Conclusion

AutoStar Transport Express has firmly established itself as a credible and reliable car shipping company since its inception in 2007. With high customer satisfaction ratings on various review platforms, they offer a wide range of services at competitive prices. While some reviews indicate areas for improvement, the overall feedback suggests that AutoStar Transport Express is a legitimate and trustworthy option for your car shipping needs.