I Move Auto: Cost, Service Experience, and Customer Satisfaction Explored

Founded in 2018, I Move Auto operates under the MC Number 978424 and the USDOT Number 2906768, positioning itself as a relatively new player in the car shipping industry. Despite not being accredited by the Better Business Bureau (BBB), the company has garnered attention with a range of services designed to meet various transportation needs.

Licensing and Accreditation

I Move Auto is not accredited by the BBB but holds a C+ rating, indicative of moderate customer satisfaction and some reported issues. This rating is based on 17 customer reviews, highlighting areas where improvements could enhance overall service reliability.

Services Offered

I Move Auto offers several auto transport services aimed at accommodating different vehicle types and customer preferences:

- Open Transport: A cost-effective solution suitable for standard vehicles.

- Enclosed Transport: Provides added protection for high-value, classic, or luxury cars.

- Door-to-Door Service: Ensures convenience by picking up and delivering vehicles directly to specified locations.

- Expedited Shipping: For customers requiring faster delivery times.

Customer Reviews and Ratings

Customer feedback is crucial in evaluating the reliability and service quality of I Move Auto:

- Yelp: The company holds a 1.6-star rating based on 39 reviews. Feedback varies, with some customers expressing dissatisfaction primarily related to customer service and delivery timelines.

- BBB: With a C+ rating, I Move Auto reflects mixed customer experiences. While some reviews highlight satisfactory service, others indicate areas for improvement.

- Trustpilot: The company enjoys a higher rating of 4.2 stars based on 449 reviews, suggesting a stronger overall customer satisfaction level.

- Google Reviews: I Move Auto maintains a 3.4-star rating from 210 reviews, indicating a moderate level of satisfaction among Google users.

Pros and Cons

Pros:

- Range of Services: Offers various transport options to cater to different vehicle transport needs.

- Fair Trustpilot Rating: Positive reviews on Trustpilot indicate satisfactory service for many customers.

- Multiple Transport Options: Provides flexibility with open and enclosed transport, along with expedited shipping.

Cons:

- BBB Rating: The C+ rating and mixed customer feedback on BBB raise concerns about service consistency.

- Yelp Reviews: Significant number of low ratings on Yelp highlight issues with customer service and delivery times.

- Limited Experience: Being a newer company, I Move Auto may still be refining its operations and customer service processes.

Cost and Pricing

The cost of shipping with I Move Auto varies depending on factors such as the type of transport service chosen, distance, and vehicle specifications. Potential customers are advised to request a quote to receive a tailored estimate based on their specific shipping needs.

Conclusion

I Move Auto presents itself as a viable option for car shipping services, offering a range of transport solutions to meet diverse customer requirements. While the company shows potential with positive reviews on platforms like Trustpilot, mixed feedback on BBB and Yelp indicates areas where improvements are needed. Prospective customers should consider these factors and compare services to make an informed decision that aligns with their transportation needs.

In summary, I Move Auto provides various transport options with a focus on customer satisfaction, although potential customers should weigh the mixed reviews and ratings across different platforms when making their choice.