Horizon Auto Shipping Inc: Comprehensive Review of Their Car Transport Services

Horizon Auto Shipping Inc is a relatively new player in the car shipping industry, having started operations in 2017. Despite its young age compared to some of its competitors, the company has garnered attention, both positive and negative. This article delves into the details of Horizon Auto Shipping Inc, examining their services, costs, and customer feedback to determine their legitimacy.

Company Background

Horizon Auto Shipping Inc entered the auto transport industry in 2017. The company is registered under the Motor Carrier (MC) number 408183 and the US Department of Transportation (USDOT) number 2227825. As a relatively new company, its growth and adaptation to the competitive landscape of car shipping are worth examining.

Services Offered

Horizon Auto Shipping Inc offers a variety of car shipping services designed to meet different customer needs. Understanding the specifics of these services is essential for potential customers considering this company for their vehicle transport needs.

Open Transport: This is the most economical method of car shipping offered by Horizon Auto Shipping Inc. Vehicles are transported on an open carrier, which is a common method due to its cost-effectiveness. However, because vehicles are exposed to the elements, this option may not be suitable for high-value or vintage cars.

Enclosed Transport: For customers needing extra protection for their vehicles, Horizon Auto Shipping Inc provides enclosed transport services. Vehicles are transported in a covered trailer, which offers protection from weather and road debris. This service is typically chosen for luxury, exotic, or classic cars that require added care during transit.

Door-to-Door Delivery: The company also offers door-to-door delivery services, which adds convenience by picking up and delivering vehicles as close to the specified addresses as possible. This service minimizes the need for customers to travel to drop-off or pick-up locations, though it depends on the accessibility of the specified locations.

Expedited Shipping: For customers requiring faster delivery, Horizon Auto Shipping Inc offers expedited shipping services. This premium service ensures that vehicles are shipped as quickly as possible, which can be crucial for time-sensitive situations.

Customer Reviews and Ratings

BBB Reviews and Rating

Horizon Auto Shipping Inc is not accredited by the Better Business Bureau (BBB) and currently has an NR (No Rating) score. This indicates a lack of sufficient data to provide a rating. The number of BBB reviews and complaints is also not disclosed, making it challenging to gauge customer satisfaction solely based on BBB data.

The absence of BBB accreditation may be a concern for some customers. BBB accreditation is often seen as a mark of trust and reliability, but its absence does not necessarily indicate poor service. Potential customers should consider additional sources of information when evaluating the company.

Yelp Reviews

On Yelp, Horizon Auto Shipping Inc has a rating of 1.3 stars based on 12 reviews. This low rating suggests significant dissatisfaction among customers. Common complaints include poor customer service, delays in delivery, and issues with communication. Positive reviews, though fewer, mention successful shipments and competitive pricing.

Reading through Yelp reviews reveals recurring issues such as difficulty in reaching customer support, unexpected delays, and damage to vehicles during transit. These negative experiences highlight potential risks, but it is also important to consider that some customers have had satisfactory experiences.

Trustpilot and Google Reviews

Information regarding Horizon Auto Shipping Inc’s ratings on Trustpilot and Google is currently unavailable. These platforms often provide a broader range of feedback due to their high user base. Trustpilot is known for detailed reviews that cover various aspects of a company’s service, while Google Reviews are easily accessible and often reflect a large number of customer experiences.

Cost of Services

The cost of shipping a vehicle with Horizon Auto Shipping Inc can vary based on several factors, including the type of transport (open or enclosed), the distance of the shipment, and the size and weight of the vehicle. Generally, open transport is more affordable, while enclosed transport comes at a premium due to the added protection it offers. Prospective customers are advised to request a quote directly from the company to get an accurate estimate based on their specific needs.

Several factors influence the cost:

- Distance: Longer distances typically result in higher costs, but the rate per mile can decrease as the distance increases.

- Vehicle Type: Larger or heavier vehicles may incur higher costs due to the additional space and weight considerations.

- Transport Type: Enclosed transport is more expensive than open transport due to the added protection.

- Season: Shipping rates can vary with the season, with peak times (such as summer) potentially costing more due to higher demand.

- Route: Popular routes may be less expensive due to the availability of other vehicles going in the same direction, whereas less common routes might be pricier.

Pros and Cons

Pros:

- Variety of transport options including open and enclosed transport

- Door-to-door delivery service for convenience

- Expedited shipping available for urgent needs

Cons:

- Not accredited by BBB

- Low rating on Yelp with common complaints about customer service and delays

- Lack of information on Trustpilot and Google reviews

Conclusion

Horizon Auto Shipping Inc, while relatively new to the car shipping industry, offers a range of services designed to meet different customer needs. However, the mixed and predominantly negative reviews suggest potential issues with customer satisfaction and service reliability. Prospective customers should conduct thorough research, read up-to-date reviews, and request detailed quotes before making a decision.

Despite the concerns, the company’s offerings and ability to provide both open and enclosed transport options, along with expedited services, make it a potential option for vehicle transportation. Customers should weigh the pros and cons and consider their specific needs when evaluating Horizon Auto Shipping Inc.