Hawaii Car Transport Reviews: Are They Reliable? Costs, Services, and Customer Opinions

Hawaii Car Transport is a vehicle shipping company that has been operational since 2012. Specializing in transporting cars to and from Hawaii, they have garnered a varied reputation across different review platforms. This comprehensive analysis aims to provide an in-depth look into their services, customer satisfaction, and overall reliability.

Service Offerings

Hawaii Car Transport provides a range of services designed to facilitate the seamless transportation of vehicles between Hawaii and the mainland United States. Their services include door-to-port and port-to-port shipping, catering to both individual car owners and commercial clients. They offer various shipping methods, including roll-on/roll-off and container shipping, to accommodate different types of vehicles and customer preferences.

Customer Reviews and Ratings

Better Business Bureau (BBB)

On the Better Business Bureau (BBB), Hawaii Car Transport has a rating of 3.6 out of 5 based on 414 reviews. Despite this relatively moderate rating, the company holds an F score and is not accredited by the BBB. This score reflects numerous complaints related to customer service, delayed deliveries, and communication issues.

Yelp

The company’s presence on Yelp is marked by a 1.6-star rating from 464 reviews. This low rating highlights significant customer dissatisfaction, with common complaints about poor service, lack of transparency in pricing, and damaged vehicles upon delivery.

Trustpilot

Contrastingly, Hawaii Car Transport enjoys a favorable rating on Trustpilot, with a score of 4.7 out of 5 from 41 reviews. Customers on this platform praise the company for its efficient service, friendly staff, and the overall smooth transportation process.

Google Reviews

On Google, the company has garnered a 4-star rating from 1,531 reviews. Feedback on Google often highlights positive experiences, particularly noting the company's reliability, professionalism, and reasonable pricing.

Strengths and Weaknesses

Strengths

- Positive Reviews on Trustpilot: Many customers have shared their positive experiences, highlighting the company's efficiency and professionalism.

- Good Google Rating: A significant number of Google users have expressed satisfaction with the service, pointing to reliability and good customer service.

- Diverse Shipping Options: Offering both roll-on/roll-off and container shipping provides flexibility for customers with different needs.

Weaknesses

- Poor Yelp and BBB Ratings: Low scores on Yelp and an F rating from BBB indicate a pattern of customer dissatisfaction, particularly concerning service quality and communication.

- Not BBB Accredited: The lack of accreditation might be a red flag for potential customers who prioritize this certification as a mark of credibility.

- Customer Complaints: Common issues raised by customers include delays, damaged vehicles, and poor communication, which can significantly impact trust and satisfaction.

Conclusion

Hawaii Car Transport presents a mixed bag of reviews and ratings across various platforms. While some customers report positive experiences, particularly on Trustpilot and Google, others have raised concerns about the quality of service, especially on Yelp and BBB. Potential customers should weigh these reviews carefully and consider their shipping needs and priorities before choosing Hawaii Car Transport.