Fidelity Auto Shipping: Services, Costs, and Customer Reviews – An In-Depth Analysis

Fidelity Auto Shipping has been in the auto transport industry since 2008, providing services to customers across the United States. This article aims to provide a comprehensive overview of the company, including their background, ratings, reviews, and the services they offer.

Company Background

Founded in 2008, Fidelity Auto Shipping has been in operation for over a decade, offering a range of auto transport services. The company is registered with the Federal Motor Carrier Safety Administration (FMCSA), ensuring compliance with national safety standards.

Key details about Fidelity Auto Shipping:

- MC Number: 705486

- USDOT Number: 2246187

These registrations are crucial as they confirm the company’s legitimacy and adherence to regulatory requirements.

Ratings and Reviews

Better Business Bureau (BBB)

Fidelity Auto Shipping has mixed reviews on the Better Business Bureau (BBB) platform. While they have an A+ rating, the reviews reflect a lower customer satisfaction level.

- BBB Rating: 2.7/5

- Number of Reviews on BBB: 10

- Accreditation: Not Accredited

The lack of accreditation may be a point of concern for potential customers, despite the high BBB score.

Yelp

On Yelp, Fidelity Auto Shipping has a relatively low rating of 1.6 stars based on numerous reviews. This suggests that many customers have had unsatisfactory experiences with the company.

- Yelp Rating: 1.6

- Number of Reviews on Yelp: 49

Trustpilot

Trustpilot reviews also indicate mixed feedback, with a rating of 2.7 stars. The number of reviews on this platform further highlights the variability in customer experiences.

- Trustpilot Rating: 2.7

- Number of Reviews on Trustpilot: 48

Google

Google reviews present a more favorable view of Fidelity Auto Shipping, with a higher rating of 4 stars from a significant number of reviews. This suggests that while there are issues, many customers have had positive experiences.

- Google Rating: 4

- Number of Reviews on Google: 443

Services Offered

Fidelity Auto Shipping provides a variety of services to cater to different customer needs. These services include:

- Open Car Transport: A cost-effective solution for standard vehicle transport. Vehicles are shipped on open carriers, making it the most commonly used method.

- Enclosed Car Transport: This service offers additional protection for luxury, classic, or exotic cars, ensuring they are shielded from external elements and road debris.

- Door-to-Door Service: For maximum convenience, Fidelity Auto Shipping provides door-to-door transport, picking up and delivering vehicles at specified locations.

- Expedited Shipping: For urgent transport needs, expedited shipping services are available, ensuring quicker delivery times.

Cost of Services

The cost of shipping a vehicle with Fidelity Auto Shipping varies based on several factors, including the type of transport, distance, size and weight of the vehicle, and the urgency of the shipment. Customers can request a free quote to get an estimate tailored to their specific needs.

Customer Experience

Customer reviews for Fidelity Auto Shipping are mixed, indicating variability in service quality. On platforms like Yelp and Trustpilot, many customers have reported issues with delays, communication, and service quality. However, the higher rating on Google suggests that a significant number of customers have had satisfactory experiences, appreciating the company's effort to deliver vehicles safely and on time.

Conclusion

Fidelity Auto Shipping is a long-standing player in the auto transport industry with over a decade of experience. While they have mixed reviews across various platforms, their comprehensive range of services and regulatory compliance make them a viable option for many customers. Prospective clients should consider the diverse feedback and request quotes to evaluate if their services meet specific needs.