Is Expert Express LLC Legit? Cost and Service | Comprehensive Review

Expert Express LLC is a car shipping company that has been in operation since 2004. With nearly two decades of experience, they have established themselves in the vehicle transport industry. However, their mixed reviews and ratings on various platforms suggest a need for a deeper look into their services and reputation.

Company Overview

Company Details

Expert Express LLC, registered under MC Number 493243 and USDOT Number 1260061, was established in 2004. Over the years, they have built a network to provide vehicle shipping services across different regions. Despite their long-standing presence in the industry, their accreditation and reviews highlight a complex picture.

Accreditation and Ratings

Expert Express LLC holds an A+ rating from the Better Business Bureau (BBB), which is a testament to their commitment to addressing customer complaints and maintaining ethical business practices. However, they are not BBB accredited, which might raise some concerns for potential customers.

Customer Reviews and Ratings

BBB Reviews

With a low rating of 1.08 out of 5 based on 51 reviews, Expert Express LLC faces significant criticism on the BBB platform. The low score indicates recurring issues with their services or customer interactions that have not been adequately resolved.

Yelp Reviews

Contrasting their BBB rating, Expert Express LLC has a perfect 5-star rating on Yelp from 20 reviewers. This discrepancy suggests that while some customers have had negative experiences, others have found their services to be satisfactory or even exceptional. The high Yelp rating may reflect good customer service or successful resolutions in particular cases.

Trustpilot and Google Reviews

Currently, there are no available ratings or reviews for Expert Express LLC on Trustpilot and Google. This absence of data makes it challenging to form a complete picture of their overall performance and customer satisfaction levels across different review platforms.

Services Offered

Expert Express LLC specializes in car shipping services, catering to a variety of customer needs. Whether you need to transport a vehicle across state lines or to another part of the country, they offer solutions that aim to be efficient and reliable. Their service offerings include open transport, enclosed transport, and expedited shipping options to accommodate different types of vehicles and timelines.

Cost and Value

Determining the cost of shipping with Expert Express LLC can vary based on several factors, including the distance of the transport, the type of vehicle, and the chosen shipping method. While some customers have reported competitive pricing, others have highlighted unexpected fees or cost discrepancies. It is advisable to request a detailed quote and clarify any potential additional costs beforehand.

Conclusion

Expert Express LLC is a long-established player in the car shipping industry with mixed reviews and ratings. Their A+ rating from the BBB, despite not being accredited, reflects a commitment to addressing complaints. However, the low BBB rating contrasts sharply with their high Yelp rating, indicating varied customer experiences. Potential customers should carefully consider these factors, obtain detailed quotes, and read customer reviews to make an informed decision.