Brinks Auto Transport: Customer Reviews, Costs, and Services

Brinks Auto Transport, with a long history dating back to 1859, has been a prominent name in the car shipping industry for over a century. The company operates under the Motor Carrier (MC) number 644948 and the USDOT number 526594, ensuring adherence to federal regulations. Despite its historical legacy, the company has faced challenges in maintaining customer satisfaction in recent years.

BBB Rating and Reviews

The Better Business Bureau (BBB) provides a platform for consumers to review and rate businesses. Unfortunately, Brinks Auto Transport has received a low rating of 1 out of 5 stars based on 8 reviews. The company holds an F rating, the lowest possible score on the BBB scale, indicating serious issues with customer service and complaint resolution. Additionally, the company is not accredited by the BBB, which can be a significant concern for potential customers.

Yelp Reviews

Brinks Auto Transport has similarly poor ratings on Yelp, with an average of 1 star from 5 reviews. Customers have frequently reported problems such as delayed deliveries, damaged vehicles, and unsatisfactory customer service. The consistent negative feedback on Yelp highlights significant areas where the company needs improvement.

Trustpilot Reviews

Trustpilot provides a slightly more positive but still concerning picture. Brinks Auto Transport holds a rating of 2.3 stars based on 326 reviews. While there are some positive comments about the company's service, the overall sentiment is negative, with many customers citing issues such as poor communication, delays, and inadequate customer support.

Google Reviews

Interestingly, Brinks Auto Transport has a much more favorable rating on Google, with an average of 4.8 stars from 8 reviews. These reviews generally praise the company for its professionalism, timely deliveries, and quality service. The stark contrast between Google reviews and those on other platforms suggests a mixed customer experience that varies significantly.

Services Offered

Brinks Auto Transport provides a range of car shipping services designed to cater to different customer needs. These include both open and enclosed transport options, suitable for standard vehicles as well as luxury or classic cars requiring extra protection. The company also offers door-to-door service, making the process more convenient for customers by handling pick-up and delivery directly to specified locations.

Costs and Pricing

The cost of shipping a vehicle with Brinks Auto Transport varies based on factors such as distance, vehicle type, and chosen shipping method. Customers can request a quote online or by contacting the company directly to obtain an accurate estimate. Comparing quotes from multiple car shipping companies is advisable to ensure competitive pricing and the best possible deal.

Conclusion

Brinks Auto Transport presents a complex picture with a long history but mixed reviews. The company's low ratings on BBB, Yelp, and Trustpilot indicate significant customer service issues, while the high rating on Google suggests that some customers have had positive experiences. Potential customers should carefully consider these factors and conduct thorough research before deciding to use Brinks Auto Transport for their car shipping needs.

Final Thoughts

When determining whether Brinks Auto Transport is the right choice for your car shipping requirements, it is crucial to weigh the company's historical legacy against recent customer feedback. The mixed reviews across different platforms highlight the importance of setting realistic expectations and being prepared for potential challenges.