Is Avis Delivery Express INC Legit? Cost and Service Analysis, Reviews, and Alternatives

Avis Delivery Express INC is a car shipping company with a long history in the industry, established in 1946. Despite its longevity, the company has garnered mixed reviews across various platforms. This article delves into the company's history, services, customer feedback, and overall reputation to help you determine if Avis Express is the right choice for your car shipping needs.

Company Overview

History and Background

Founded in 1946, Avis Express has been in the car shipping industry for over seven decades. The company's extensive experience should, in theory, translate into high-quality service and reliability. However, as we'll explore, customer feedback tells a different story.

Regulatory Credentials

Avis Express operates under the Motor Carrier (MC) number 882279 and the USDOT number 2515533. These numbers are essential for verifying the legitimacy of a transportation company, ensuring they comply with federal regulations.

Service Offerings

Types of Services

Avis Express provides a range of car shipping services designed to meet various needs, including:

- Open Transport: The most common and cost-effective method, where vehicles are transported on an open trailer.

- Enclosed Transport: Offers additional protection by transporting vehicles in a closed trailer, ideal for high-value or classic cars.

- Door-to-Door Service: A convenient option where the vehicle is picked up and delivered to specific addresses.

Cost Considerations

The cost of shipping a car with Avis Express varies based on several factors, including the type of service, distance, and vehicle specifications. It's recommended to get a detailed quote from the company to understand the exact pricing for your specific needs.

Customer Reviews and Ratings

Better Business Bureau (BBB)

Avis Express holds a dismal rating of 1.08 out of 5 on the Better Business Bureau (BBB) website, based on 873 customer reviews. Despite this low customer rating, the company maintains a BBB score of A-, which reflects their responsiveness to complaints rather than customer satisfaction. Notably, Avis Express is not accredited by the BBB.

Yelp Reviews

On Yelp, Avis Express has a rating of 2 stars out of 5 from 15,756 reviews. This substantial number of reviews indicates a large customer base but also highlights significant dissatisfaction among users. Common complaints include delays, poor communication, and unsatisfactory customer service.

Trustpilot Feedback

Avis Express fares poorly on Trustpilot as well, with a rating of 1.3 out of 5 based on 445 reviews. Similar to Yelp, Trustpilot reviews frequently mention issues with reliability and customer service.

Google Reviews

The ratings and number of reviews on Google are currently unspecified. Potential customers should check Google for the latest reviews, as this platform often provides a balanced view of customer experiences.

Strengths and Weaknesses

Strengths

- Experience: With over 70 years in the industry, Avis Express has substantial experience in car shipping.

- Service Variety: Offers a range of services including open and enclosed transport, and door-to-door delivery.

Weaknesses

- Customer Satisfaction: Very low ratings across major review platforms suggest widespread dissatisfaction.

- Communication Issues: Frequent complaints about poor communication and customer service.

Alternatives to Consider

If Avis Express's reviews and ratings give you pause, several other car shipping companies might better meet your needs. Some reputable alternatives include:

- Montway Auto Transport: Known for excellent customer service and high ratings.

- AmeriFreight: Offers competitive pricing and a range of insurance options.

- Ship a Car Direct: Highly rated for customer satisfaction and damage-free guarantee.

Conclusion

While Avis Express boasts a long history in the car shipping industry, its current customer reviews and ratings indicate significant areas for improvement, particularly in customer service and communication. Potential customers should carefully consider these factors and explore alternative options to ensure their car shipping experience is smooth and satisfactory.